If you grew up in a certain era, you probably remember fiddling with the dial on a car radio, trying to tune in a station. When you found the signal: hooray, music! And in between? Noise. Sometimes, web content can seem a lot like the static you hear between stations.
Is your website broadcasting loud and clear? Even if your content is terrific, presenting it the wrong way can make it seem like static. Let’s look at what you can do to make your signal heard.
Even good content can be noise
When we talk about web content, we talk about messaging and audiences—what your site is trying to say, and who you’re saying it to. If something is clearly off-topic or doesn’t apply to any of your audiences, it’s noise. Most people who work on content will accept that verdict, if grudgingly.
Where things get a little touchier is when something is only marginally relevant. Or relevant to the wrong audience. Or not clearly focused. The information you needed yesterday may be noise today. Perfectly good content will be noise to somebody.
The bottom line: When you’re looking for information, everything that’s not what you need at this very minute is noise.
Noise gets in the way
When there’s too much noise, it’s hard to find the signal. With that car radio, we all had days where we got fed up with the static and popped in a cassette.
Sometimes content is labeled vaguely, and this only compounds the problem. If people can’t tell at a glance whether something is what they’re looking for, you’re probably making them work too hard. And if you make your audience work too hard, they’re likely to wander off and find a site that gives them more help.
If your site has too much static, they’ll pop in the cassette—and, for that visit at least, you’ve lost them.
Boosting the signal
So, how can you break through the noise and get the most out of your content?
Segmentation. We often recommend segmenting content by audience, if your audiences can self-identify, like “Patients” and “Doctors.” (Or sometimes you may need to organize your content by task, or by where the content falls in the purchase cycle.)
Prioritization. Understand your audiences and their tasks, and decide what your website is trying to do. Then make the site structure— and the page structure—reflect those priorities.
Clear labeling. Specific and accurate link text, page titles, and headings are essential. They’re like the numbers on that radio dial. Without them, your audience is just fiddling around hoping to stumble upon something worthwhile.
In many cases, improving your signal-to-noise ratio doesn’t mean deleting a lot of your content. It means finding a better way of organizing and presenting what you’ve got.
Chances are, you’ve got the information people are looking for. Put a good clear signal out there, and they’ll keep tuning in.