We’re thrilled to announce the first-ever Brain Traffic Content Strategy Conference in Minneapolis, May 9-10, 2011.
And it’s gonna be fuuuuun.
Why?
Because we here at Brain Traffic love content strategy even more than we love cake. Because we’re dizzy with excitement about the way interest in content strategy is exploding. Because we love you and would like to meet you in person.
So! We thought it would be a great idea to host a great big content strategy get-together. Content strategy can radically improve the way our companies plan for, create, deliver, and govern our content. Doesn’t that sound like something worth celebrating?
What?
It’s a conference! Oh. I said that.
You’ll hear from passionate, pragmatic speakers who are recognized for their expertise in the fields of user experience, CMS, marketing, media/publishing, social media, and SEO. We’ll have authors and folks from agencies, small businesses, and enterprise-level organizations.
Both days will feature two keynote speakers and four breakout sessions. We’ll also be throwing a killer party or two. Of course.
Who?
Are you a marketer? Web manager? Publisher? Media strategist? Web strategist? Enterprise content manager? User experience designer? SEO strategist? Social media strategist? CMS consultant? Writer? Editor?
Yes?
Then you should come to this conference. Because everything you do involves a common, critical asset: content. And your content deserves strategic consideration beyond the standard reactive, last-minute, wild west content we usually end up publishing.
Where? When?
The conference will take place at the Hyatt Regency in Minneapolis, MN on May 9-10, 2011. When there is no snow. Usually.
How?
The conference website will launch sometime this fall. You’ll be able to register right away to take advantage of early-bird rates. We’ll announce the launch on Twitter (just follow @braintraffic); we’ll also announce via Facebook, LinkedIn, and several other locations. Just stay tuned!
What next?
Watch this space in the coming weeks…we’ll reveal more about the conference as the website launch gets closer.
In the meantime, guess what? …
What’s it called?
WE DON’T KNOW YET.
Hahahaha! No, uh, seriously. "Brain Traffic Content Strategy Conference" just kind of lacks that POW! ZAP! ZING! you usually like to see in a conference title. You know?
We'll figure it out soon enough. But, please, feel free to brainstorm below.
Questions? Email us, and we'll do our best to get your questions answered.
Last night, I had dinner at one of Brain Traffic’s favorite local restaurants: Brasa Rotisserie. They’re part of a growing number of shops opting for a “limited offerings” approach to dining. That is, they offer a few dishes, and they do them goshdarned well. They use locally-grown, organic ingredients. They slow-cook their meat, and price the dishes reasonably.
I tend to appreciate that less-is-more approach with regard to more than just my dinner. That’s why I shop at my neighborhood co-op instead of the megasupermarket across town. It’s why I like wearing dresses instead of trying to assemble a pants-shirt-belt outfit every day. Life is complicated enough, already, jeez.
The same don’t-bite-off-more-than-you-can-chew, quality-vs.-quantity sensibility factors into many of the recommendations we make to our clients as they undertake the complex task of planning for content on their website.
Your content can’t please all of the people all of the time. (Sorry.)
It’s common for publishers of web properties (large ones, especially) to feel the pressure of becoming all things to all people. After all, different departments within a company have different priorities and different ideas about what the end user really needs.
But without clear rules and a solid decision-making process about what should stay and what should go, the situation can quickly devolve into a “too many cooks in the kitchen” scenario (ahem).
Pretty soon your users get overwhelmed by the sheer volume of information on your site, and they leave feeling frustrated, but still hungry for something substantial. The information they wanted may have been there all along, but it was hiding behind a bunch of stuff they didn’t actually need or care about.
But with a content strategy in place, it can please some of the people most of the time.
So how can you satisfy your users by giving them only useful, usable, information that’s also easy to navigate and search? A strategy is necessary. That’s all there is to it.
Whatever form that strategy takes, it should cover the whos, whats, whens, wheres, whys, and hows of everything you serve up. For example:
What are your users’ goals?
What content do you offer to satisfy those goals?
Who makes the content?
Who fixes it when it’s broken/outdated?
Where is the best place on the site to share the content?
Why would your users choose you over another organization?
How can you use your site content to build on those competitive differences?
How do your users find you when they find you? How long do they stay when they get there?
If you can’t keep tabs on all your content in these ways, make less of it for a while. Minimize the content elements you can’t easily govern … until you have the resources or the budget to do so.
The key is to set standards your organization can easily support and routinely evaluate.
Most importantly: Set standards (and a schedule!) for evaluating quality. Make a plan for adding/subtracting content elements to reflect current demand while innovating in your area of expertise. (If you’re the bomb at slow-cooking meats, make that your thing. Then whip up a few side dishes to give that carne some context.)
In summary, make sure the content on your site helps your users accomplish a task. Ditch everything that gets in their way. Bam!
After spending some quality time with our pal Jonathan Kahn at Web Content Chicago 2010 in June, we convinced the fellow content strategy evangelist to make a trip to sunny Minneapolis. Jonathan is founder of London-based web design agency Together London, author of the blog Lucid Plot, and an all-around smart cookie. We like him.
Amidst his whirlwind of tourist activities and an intense round of bar trivia (we won third place), Jonathan obligingly sat down with me to talk shop. I can’t wait to revisit the podcast myself: I was too entranced by his charming accent to pay much attention at the time. (Kidding!)
Listen in to hear this brilliant Brit wax poetic on:
How he came to the practice of content strategy
How to fix a broken web development process
Content strategy: A job for one or many?
The best part, though, is where I make him say something Minnesotan. (You won’t be disappointed.)
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Many of our clients request our help writing video scripts or incorporating interactive tools into their website. We’re all for enhancing the user experience with non-text content, but only if it makes strategic sense. And only if there’s a solid maintenance plan in place. Because publishing non-text content comes with a set of unique challenges.
Be proactive about non-text content maintenance.
In an ideal world, all website maintenance decisions happen as a result of your own company’s preferences, and on a reasonable timeline. But even if you’re not living in that ideal world you can still protect yourself. Here’s how:
Retain source and working files from content partners
Consider hosting options carefully, and make a contingency plan
Build a third-party content revision path into your content workflows
Retain source and working files from content partners.
Anyone with a computer can edit a text file, regardless of its source. By contrast, editing audio, video, and Flash-based elements requires access to the original files and the sophisticated software used to create them.
It’s harder to guarantee that access if you’ve outsourced the content. Unless you make sure to get a complete handoff of all original source files you can get stuck editing these elements in other programs, to the detriment of file quality. (For example, video and graphics are best edited at the highest resolution, then rendered/exported/converted to the resolution at which people will ultimately use it.)
Consider hosting options carefully and make a contingency plan.
To complicate matters, content producers often choose to host their content on third-party platforms. Third-party video hosting services (e.g., YouTube) attract content producers by offering APIs, advanced embedding features, HD quality, and free bandwidth.
Using such providers may streamline your process initially, but also requires handing over a certain amount of control. (Companies get acquired, business plans evolve, etc.) If a change is made to the initial agreement, the API, or even the display/delivery of your content, you may be forced to take your content elsewhere.
Disruptions resulting from external partners take time and resources away from your day-to-day business functions. They also affect the user experience. (Think of a video-centric page missing its videos. Yikes!)
Concerns about hosting problems can be easily mitigated by retaining those high-resolution versions and their attendant metadata. With those in hand, upload to other suitable hosting services will be a snap.
Build a third-party content revision path into your content workflows.
Content workflows need to take into account the complexities of editing non-text content. This flowchart illustrates the steps involved in successfully making both pre- and post-publishing changes to non-text content:
(click to enlarge)
Incorporating these guidelines into your site maintenance plan will help ensure your non-text content is working as hard as it can to keep users engaged and coming back for more.
The Bear Center in Ely, Minn., has posted daily updates about Hope, an orphaned black bear, every day since she was abandoned by her mother Lily in May. Their audience has come to expect these updates, and the Bear Center delivers. Consistently.
I doubt the Bear Center has a name for what they are doing. But, what they actually have is … you guessed it, a content strategy. It’s simple: Give Hope fans what they want, then ask them to give money to help bears.
It’s working. Donations have increased exponentially. Even better, loyal readers are out there rustling up fundraising opportunities for the Bear Center. On their own. Without being asked. I’ve never seen such a captive and engaged online audience.
Why their content strategy works
For starters, they’ve got the cute, cuddly bear thing going for them. But there’s more to it than that. The Bear Center:
♦ Stands for something people can get excited about- Their mission is to protect bears in the wild through research and education.
♦ Takes a stand- They aren’t afraid to justify their decision to intervene in Hope’s life. Rather, they welcome conversation on the topic.
♦ Has a clear call to action- “Donate to the Bear Center” comes through loud and clear.
♦ Makes content a priority- Their researchers write daily updates. Even on weekends. After spending all day in the field studying bears.
♦ Inspires people to join a community- More than a million people “like” their Facebook page and hundreds visit it daily to talk to each other.
♦ Re-uses content- The same updates are posted to their website and their Facebook page, helping to increase their reach.
How content strategy can work for you
So what if you don’t have a cuddly orphaned bear to attract and retain an audience? That’s okay. You have stuff to say. And there are people who want to hear it.
Now for that content strategy thingamajig. Here are four things you can do now, on a limited budget, without an army of staff to find your very own orphaned baby bear:
♦ Start small- Pick one piece of your website. The section that gets the most visitors. Your blog. The home page. Whatever. Then, do the following three things:
♦ Identify your point of view- Content marketing guru Joe Pulizzi said at Web Content 2010, “It’s not what you sell. It’s what you stand for.” That one remark was tweeted about a bajillionty times. Cuz it’s true. Figure out what you stand for, make sure it’s different from what everyone else stands for, and then tell people who care.
♦ Define your core purpose- Before you go creating content, spend some time outlining the purpose of the content to make sure everything you publish is on-target. One way to do this is to answer a few questions, such as:
Who is the content for?
Does your audience care about your message?
Does it make sense for you to talk about it?
What are you trying to accomplish?
What do you want people to do after they read or experience it?
♦ Be bossy- Okay, you’ve got your point of view and you’ve got your purpose. Now you need the content. Set a publishing schedule—something you can realistically adhere to—and assign roles and responsibilities for creators, reviewers, editors, and publishers.
Now, go forth and create content people care about.
Recently, Kristina (our fearless leader) and Joe Pulizzi (author, content marketing evangelist, and self-described “poster boy for content marketing”) met up to discuss some similarities and differences between content marketing and content strategy.
Not only will you be captivated by their insights and insults (ok, no insults), you'll learn how to identify the One Thing that really sets your company apart from the competition. Bonus: find out how content strategists and content marketers can join arm-in-arm to sing "Hands Across America."
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About JoePulizzi
Joe co-authored "Get Content, Get Customers" with Newt Barrett. He is the CEO of Junta 42, where he maintains his blog of the same name. Joe evangelizes content marketing worldwide and maintains the popular content marketing blog Junta42. Follow Joe on Twitter: @juntajoe
You know that saying about the cobbler’s kids having no shoes? Yeah. We’re the cobbler, this blog is our shoes. Sorry for the long absence. There are no excuses. However, we’d like to blame it on spring.
One of the things we’ve been lucky enough to do this spring is speak at various conferences around the country. We’ve talked to a TON of great people—from content strategy newbies to CS experts alike. You guys are awesome. And you’re doing great work. Really great.
Many of you have asked us for our list of go-to content strategy resources. So to thank you all for coming out to see us speak, and to facilitate more awesome content strategy work, we’ve compiled this handy list. Enjoy!
At Brain Traffic, we’re all about asking tough (yet perfectly sensible) questions of our clients. “It’s great that you want to post a news feed on your home page!” we might say. “You’ve got someone assigned to making sure it stays up to date and accurate, right?” And so on.
There’s a reason why we ask these questions. Because it’s not just irritating for web users to find stale content online. Sometimes it can mean the difference between a successful family vacation and a wasted afternoon …
Recently, my husband and I headed to Iowa with my parents for a cousin’s wedding. My Dad proposed we stop at a house designed by Frank Lloyd Wright on the way back.
Three hours out of the way later, we arrived to a closed gate. The sign read: “Will open Memorial Day weekend.”
This had to be a mistake! The Iowa Department of Natural Resources website told us tours start May 1. We called the house. Sure enough, opening hours had been changed, but the website had not been updated.
We got back in the car, turned around and headed home. This little mishap meant I spent SIX (6) EXTRA HOURS IN THE CAR WITH MY PARENTS.
Website owners, please make sure your content is accurate. Take the time to think about where it’s coming from, who will update it (and how often), whether you have the resources available to support it, why it’s being included in the first place, and how it will help your users accomplish their goals.
You might not hear or see your users, but we’re out there, trusting you’ve put some smart thinking behind the words we see on our screen. Don’t let us down.
Source: iowadnr.gov
The house I never got to see – Cedar Rock, the Walter residence, designed by Frank Lloyd Wright.
We're infographic junkies here at Brain Traffic, and it's not hard to figure out why: Successful infographics are the marriage of great design and useful information. In other words, infographics are visually appealing content.
Converting your information to an infographic benefits your users by communicating your message in a visually compelling form. Whether they show up in internal deliverables or online, infographics seem to get everyone excited. Whenever I'm ready to create a new graphic, I use these resources for ideas and inspiration.
Great Lists from other sites
1. Smashing Magazine They've done several infographic round-up posts, but this is the one I keep going back to.
2. Six Revisions There's a strong consumption theme running through this collection. I've sent the coffee and beer graphics around to family and friends on more than one occasion.
3. Blog of Francesco Mugnai 50 great infographics. Nothing else.
Sites dedicated to Infographics
4. Flowing Data Great graphics and advice about how to create them. Props to Nathan Yau .
5. Chart Porn There's a humor category. (swoon)
6. Cool Infographics Lots of resources for creating graphics as well as examples. Check out the tips for designing infographics
7. We love Datavis The browsing on this one is not my favorite (the thumbnails are tough to decipher without clicking), but the graphics they pick are really strong.
8. How Toons Cartoons are not infographics in the traditional sense, but these are so entertaining I had to include this example.
Print Infographics
9. Feltron Annual Report Nicholas Felton does a report every year. It’s pretty amazing.
10. Good Magazine You know about Good, right? No? Just go there. Go there NOW.
Bonus – Interactive graphics!
I know I've already named 10, but I have to end with my all-time favorite interactive infographic. It's the New York Times Olympic Medal count – there's one for the Summer and Winter. They’re both so amazing, I love to go back to them even when it's not an Olympic year.
So, you’ve done your research. You know what content is important to your users. You put that information on your website and pat yourself on the back for providing useful, useable content.
But wait. Don’t congratulate yourself just yet. Because simply putting content on a page doesn't guarantee users will find it. It could be hidden in a "content blind spot."
What’s a content blind spot?
Content blind spots occur when the information is there, but users can’t see it. In general, users scan and skip content, looking for clues before committing to read. But if the clues are missing, users won’t find the content.
Problems that prevent users from finding content include:
Information is not where users expect to find it, based on past experiences on that website or the web in general
Links do not look like links (e.g., link text not underlined or not blue)
Copy is “hidden” inside a graphic element or photograph
Page titles and links do not use relevant keywords or common user terms
Just like those little Smart Cars that hide in your Prius’s blind spot on the freeway, content stays unseen until someone changes their position. While driving, that means you or the Smart Car needs to speed up, slow down, or change lanes. Likewise, content stays hidden in a blind spot until either the user changes their approach to accessing the information, or you change the way it’s displayed.
What it’s like to experience the content blind spot
While doing our taxes, my husband asked me how much interest I paid on my student loan in 2009. I went to WellsFargo.com to find out.
I get all my bank-related documents electronically, so I knew right where to find that sort of information—or so I thought. I logged in to my student loan and went to the Statements & Documents tab. Once there, I saw a link called “Available Tax Documents.” Bingo.
“Hey! I’m looking for information to help me file taxes. The 'Available Tax Documents’ link will give me what I need.” (Click image to enlarge.)
Wrong. I went from feeling triumphant to confused within seconds—or however long it took a “Tax document not available online” error message to load.
After a few more failed attempts, I called customer service. A friendly representative walked me through the exact same process I had just gone through. I got the same error message. She was confused. I was confused. She transferred me to another department. The call was disconnected mid-Muzak stream. I was fuming.
I gave up. But my husband was convinced the information had to be online. I handed him my laptop, and wished him luck.
He found the information in two seconds.
“Oh. The information I was looking for was there along. Now I’m mad at Wells Fargo for making me feel stupid.” (Click image to enlarge.)
How the content snuck into my blind spot
I totally missed seeing my 2009 tax info because I had expected to find it in the Statements & Documents tab. Then, the tab rewarded my incorrect assumption by providing an “Available Tax Documents” link.
I didn’t even look for the information on the Account Activity page. Why? Because I was used to looking at a similar page for my checking account, and there is no “interest paid” information there. It’s just a summary of my balance. So why would I look on that page for interest information on my student loan account?
How to avoid the content blind spot
My experience is just one example of how content can “hide” from your user. To avoid this type of content blind spot:
Be consistent in where you put similar pieces of content throughout the site
Use relevant keywords and user terminology—especially when labeling links and navigation
Don’t mislead users with links that don’t deliver what they promise
If you put content in your users’ blind spot, they’ll leave your website feeling angry, confused, and frustrated. And without the information they needed. Not everyone has a husband with eagle eyes, you know?
